Privacy Policy

1. Introduction

PT SMARTIT MANTAP DIGITAL INDONESIA ("SMART IT", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website at www.smart-it.co.id or use our services.

By accessing our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

• Contact information: name, email address, phone number, and company name when you submit a consultation request or contact form.
• Communication data: the content of messages you send us through our contact forms, email, or other channels.
• Job application data: resume, cover letter, and related professional information submitted through our careers page.

2.2 Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on pages, referring URLs, and click patterns.
• Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To send you relevant information about our services, products, and promotions (only with your consent where required).
• To improve our website, services, and user experience.
• To analyze website traffic and usage patterns.
• To comply with legal obligations and enforce our terms.
• To protect against fraud, unauthorized access, and other security threats.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: when you voluntarily submit your information through our forms.
• Legitimate interest: to improve our services, secure our website, and communicate with potential clients.
• Legal obligation: to comply with applicable laws and regulations, including Indonesia's Personal Data Protection Law (UU PDP).
• Contractual necessity: to fulfill our obligations under a contract with you or your organization.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers: trusted third-party vendors who assist us in operating our website, conducting our business, or serving you (e.g., email delivery, analytics, cloud hosting), subject to confidentiality obligations.
• Legal authorities: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings.
• Understand how you interact with our website.
• Analyze traffic and improve performance.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When your data is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Restriction: request that we restrict the processing of your data in certain circumstances.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: